ENTERPRISE IT SERVICES
Services
Overview
IT infrastructure is the backbone of any enterprise, irrespective of its size. Aligning IT with business objectives continues to be the biggest challenge for CIOs today. Achieving business goals and objectives depend to a large extent on the IT infrastructure. Therefore, proper planning, deployment and support of IT infrastructure are very critical for any enterprise.
IT Enterprises are investing heavily on technology and are acquiring large IT infrastructure to modernize their operations. This is true for enterprises across industries and verticals. As business needs evolve, management of IT infrastructure becomes crucial for better performance and enhanced productivity. One of the key drivers of infrastructure management is that it supports more efficient utilization of technology investments, leading to increased productivity and business growth.
Customers today realize the importance of Information Technology as a competitive advantage to their business. Consequently, the Infrastructure Management Services (IMS) industry has witnessed substantial growth in the last few years.
To help enterprises manage their IT infrastructure efficiently and cost effectively, Sonata offers end-to-end Infrastructure Management Services for consultancy, design, implementation, application hosting and remote infrastructure management. Sonata leverages its in-depth industry knowledge, best practices, technical expertise and Global Delivery Model to enable customers get the best out of their IT infrastructure.
Why Sonata?
Sonata, with its comprehensive and flexible Infrastructure Management Services, offers a unique business proposition to its customers. Sonata’s wide experience in designing, implementing and supporting systems at over 60 client locations can help enterprises build and manage a highly available, reliable IT infrastructure capable of meeting the dynamic needs of their business.
Key Differentiators
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End-to-End Capabilities: Broad range of services to ensure flexible delivery thereby meeting customer specific needs and business strategy. Proven expertise in application development & management
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Comprehensive, industry-leading portfolio of Infrastructure Management Services to help enterprises do more with less.
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World Class Alliances: Multi-faceted and rewarding alliances with various technology leaders facilitate early adoption of new technologies by Sonata
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ISO Certification: Sonata's ITSM processes are ISO/IEC 20000-1:2005 certified. Sonata follows Industry Best Practices to provide end-to-end IT solution to its clients
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Wide Spectrum of Skills: Highly skilled resources working on cutting edge technology solutions to meet customers' infrastructure requirements.
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Global Delivery Capability: Strong domestic and global presence helps Sonata to provide cost effective services to customers round the clock. Sonata has 5 Global Delivery Centers and 3 state-of-the-art data centers.
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Growing Customer Confidence: Sonata's philosophy of "Think Customer" ensures that its solutions are the best for customers' IT investments to help them realize their business visions.
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Flexible Engagement Models: Sonata is capable of striking the right balance between operational efficiency and cost through processes that are geared to provide customers with a high level of transparency and control.
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Delivery of HIgh Quality Services to End-Users: This is accomplished through:
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 Defined processes for IT Service Management, conforming to industry standards such as ITIL/ISO 20000
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Better enforcement of SLAs
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Automation of service delivery through remote infrastructure management
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Sonata’s Services
Sonata offers a gamut of Infrastructure Management Services to help enterprises align their IT processes with their business needs. These services can be classified into two broad categories:
Sonata IMS Portfolio
Sonata has proven expertise across a broad range of domains and technologies:
Sonata’s business-centered services, based on the latest technologies, help enterprises optimize their IT infrastructure to enhance Return on Investment (RoI) and achieve operational excellence.
Sonata makes use of Remote Infrastructure Management tools to provide Infrastructure Management Services to its customers worldwide. These tools drive down the overall cost of services without compromising on quality and help enterprises overcome operational challenges.
With state-of-the-art delivery centers in India and Germany, and a wide range of tools to automate infrastructure management, Sonata provides 24x7 support to its customers through a mix of on-site and offshore services with Global Delivery capability. It has extensive experience in setting-up and running dedicated Offshore Delivery Centers (ODCs), in compliance with the ITIL best practices, for its customers.
Sonata's experience in designing, implementing and supporting systems at over 60 customer locations helps it optimize and de-risk its implementation methodology to adapt to its customers’ IT landscape. Its proven methodology comprises five steps:
Plan, Prepare, Transfer, Operate and Optimize.
Global Delivery Model
With state-of-the-art delivery centers in India and Germany, and a wide range of tools to automate infrastructure management, Sonata provides 24x7 support to customers through a mix of on-site and offshore services.
Sonata’s Global Delivery Model helps customers achieve:
Significant cost benefits: Cost benefits resulting from outsourcing majority of the work to offshore delivery center.
Direct dealings: Onsite presence facilitates direct interaction with the customers helping in understanding their requirements better.
24/7 productivity: A round the clock helpdesk monitors the performance levels, which in turn helps in optimizing the productivity.
With Sonata, customers can reduce their IT complexity, increase IT usage while saving costs, improve their quality of service and maximise their return on investments. Through its data centers in Germany and a joint venture with TUI InfoTec, Sonata provides hosting services to several customers across the world. Sonata takes a collaborative approach to help enterprises implement solutions that can cost-effectively support their current as well as future business goals.
