ENTERPRISE IT SERVICES Services
> Application Management
Overview
IT executives continue to be challenged by their ability to meet cost and agility demands from their business partners. This is largely due to the fact that around 80% of today’s IT cost is predominantly devoted to “keeping the lights on,” leaving very little for “enabling business transformation” (20%). CIOs' priority is, therefore, to minimize the budget, effort and time for “business as usual” activities and focus on initiatives that will transform the business.
Sonata can partner with you for the transformation and take complete ownership of your existing applications. Through our relentless focus on productivity and continuous improvement, we help you drive down the cost and effort required for “business as usual” activities, while managing end-user satisfaction.
Sonata brings together a unique combination of a mid-sized IT services provider with a broad service portfolio that makes us the “right-sized application outsourcing partner” for upper mid-market enterprises. Our application management experience spans a wide range of application environments and technologies such as mainframes, AS / 400, Web & business intelligence applications as well as packaged applications (ERP / CRM / SCM) – backed by a proven track record of over 22 years. Irrespective of the size, we blend this with personalized service, management focus and proactive investments, designed to make your outsourcing effort a success.
Our services include :
Our services are delivered using an innovative Hybrid team structure -- consisting of dedicated core team, complemented by shared and variable teams -- which gives the customer the “best of both worlds,” including ready access to dedicated support for mission-critical systems as well as a flexible, “pay-per-use” ramp-up capability.
Benefits
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Lower cost of ownership
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 Higher productivity over time through proven techniques like “cross-skilling,” “risk-based testing” and “smart-bunching,” which helps you “do more with less”
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Standardized, proven processes for service delivery and governance, templates and tools – driving productivity and consistency
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Recommendations for modernization, consolidation or retirement over time, thereby vastly reducing the complexity of the application landscape
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Enhanced application quality
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Proactive analysis to make the application more robust over time
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Effective framework-driven test automation (SonnetTest), that reduces the regression testing cycle time by almost 40%, while increasing test coverage
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Demonstrable improvement in the defect detection efficiency (>95%), ensures detection of defects early and thus lowering the cost of quality
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Relentless focus on customer satisfaction
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Continuous monitoring of service levels, including end-user customer satisfaction
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Services measured to rigorous SLAs & backed by SLA-based pricing models
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24x7x365 visibility to our customers through dedicated portals and dashboards
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