ENTERPRISE IT SERVICES
Industries
Sonata's Services for the Telecom Vertical
The communications industry is undergoing profound redefinition, driven by the 3Cs - Consolidation, Competition and Convergence. Companies are expanding beyond their traditional boundaries and embracing new technologies as well as business models, to compete by offering next-generation services.
As telecom service providers try to compete with innovative, converged service bundles involving voice, video, internet and mobile, they need a robust and flexible Operations Support System (OSS) that can be configured easily for add-ons and provision new services quickly.
Cramer Competency Centre at Sonata
Sonata has been working in the Operations Support Systems (OSS) domain since the last several years. We have a team of skilled resources with hands-on experience on the Cramer OSS platform.
Our experience on the Cramer platform spans product engineering services as well as large engagements with telecom service companies providing implementation, customization, migration and support services.
Service Offerings for Telecom Service Providers
Sonata leverages its expertise on the Cramer OSS platform, to provide a rich array of services to the telecom service providers. We help existing Cramer customers to :
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Rapidly add new services by building new task engines or primaries
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Add new devices to their network or integrate with other systems such as billing and customer care
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Upgrading telcos from earlier versions (Cramer 4 / 5) to the later versions of the product
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For customers wanting to adopt the Cramer platform anew, we offer cost-effective implementation, testing and support services, leveraging our offshore delivery model and proven expertise.
FlexServe
FlexServe, our innovative shared support model for Cramer customers, uses effective resource sharing to provide a cost-effective support option for users of the Cramer OSS platform. Through our Service Desk support model we offer :
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L1, L2 and L3 support services, using shared resources |
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24 x 7 support, Guaranteed service levels driven by SLAs |
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Closed loop tracking of support incidents using our web-based incident management system |
For telcos, this model provides the opportunity to shift their support costs to a variable model & align it with the number of incidents. At the same time, the telco or Cramer partner can leverage the large pool of expertise available at Sonata’s Cramer CoE. Model envisages a Knowledge management system which reduces the response time for various bug fixes and enhancement requests, based on our past experience solving similar problems.
For telcos using legacy OSS platforms, Sonata's knowledge of Next Generation Operations Support Systems (NGOSS), helps re-architect these systems to adhere to the new paradigm. We can also help modernize these systems to achieve better integration using SOA and Web services.
SonnetBIOS
Sonata's BI solution for telecom service providers - SonnetBIOS - follows the rich tradition of Sonata's vertical solution initiatives - the Sonnets - acting as a 'bolt-on' to existing OSS implementations, and providing several out of the box Key Performance Indicators (KPIs). Thus, it provides real-time visibility into various aspects of process efficiency, network efficiency and reliability to the telcos. SonnetBIOS also adheres to emerging industry standards in the telecom OSS space, thereby providing a futuristic solution.
Scale Up
Scale Up is a Cramer upgradation model that will help you move from earlier versions Cramer 4 / 5 to the latest versions. Scale Up is a hassle-free way and helps achieve faster time to realize value from new version. We offer the following upgrade options :
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Technical Upgrade : Takes you to the next version retaining existing functionalities |
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Functional Upgrade : Helps you leverage added functionalities of the new version |
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Complete Upgrade : Offers a complete re-implementation of the OSS platform, including streamlining of the business processes |
Sonata’s upgrade solutions are backed by our understanding of the technologies used for both Cramer 4/5 as well as latest versions. Our proven track record in executing such migrations & a de-risked methodology, executed using a global delivery model, ensures minimal disruption of your existing operations.
Service Offerings for Systems Integrators
Sonata has a proven model for collaborating with Systems Integrators (SIs) / Cramer partners to provide an array of services to their end-customers.
The domain expertise, onsite project management and delivery capabilities of the SIs along with Sonata's Cramer product expertise, our global delivery model as well as innovative solutions, can provide a cost-effective, high-quality solution, which addresses the end-customers OSS needs.
Benefits to SIs include :
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Scalable and flexible implementation teams : Access to a large pool of 100+ trained resources, who are experienced in Cramer OSS implementations and multiple modules/ versions of Cramer.
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A wide array of solutions for legacy OSS users, existing Cramer customers and new prospects, offering a larger solution footprint for Cramer partners, irrespective of the lifecycle stage of the end-customers.
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Sound track record of having partnered on end-customer projects, executed using our Global Delivery Model.
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